Frequently Asked Questions

How far in advance should I book?

• We recommend booking 1 to 2 months in advance, especially during peak seasons. Last-minute requests are handled on a space-available basis.

Do you offer short-term rentals?

• Yes, for stays of at least 3 months. Special rates apply for stays of 6 months or longer.

Can I use this address as my official residence?

• No, registering a residence at this address is not permitted.

Are pets allowed?

• Yes, for an additional fee of €100 (excl. tax) per month, with exceptions for certain residences.

Is smoking allowed?

• No. Cleaning fees (€200 to €400 excluding VAT) apply in case of non-compliance.

In what language is the lease written?

• In French, in accordance with Brussels legislation.

Does the contract have to start on the 1st of the month?

• No. It can start on any day, depending on availability.

Are internet and television included?

• Yes: high-speed internet and a standard Belgian TV package.

Do I need to bring my own linens?

• No. Sheets and towels are provided and changed every two weeks (or every week with the Premium Package).

What down payment is required?

• 50% of the first month’s rent upon signing.
• Balance + security deposit + inspection fee: 7 days before arrival.

How does billing work?

• A monthly invoice is issued. Any late payment incurs statutory interest plus 5%.

How do I deposit the security deposit through Korfine?

• The security deposit is held in a secure Korfine account until the end of the lease.

Can I cancel my reservation?

• Depending on the terms of the contract (generally 30 days’ notice).

How does the move-out inspection work?

• It is conducted by a professional once the unit has been completely vacated.

What are the move-out fees?

• Cleaning: €200 (excl. tax)
• Move-out: €100 (excl. tax)

What time do I need to vacate the apartment?

No later than 12 p.m.

What time is the apartment available?

• Starting at 2 p.m. If you arrive earlier, you can store your luggage.

How does the move-in inspection work?

• It is conducted by an independent CIBEX inspector. Costs are split 50/50.
• You have 3 to 4 days to report any issues.

Is there a move-in fee?

• Yes: a €100 “move-in” fee (excluding VAT).

Are all utilities included?

• Yes: water, gas, electricity, internet, TV, and common areas.
• Excessive consumption will be billed separately.

Is the apartment insured?

• Yes, through the landlord’s waiver of recourse insurance.
• Your personal belongings are not covered.

Do you offer a premium service?

• Yes: weekly cleaning + linens = €200 excl. tax/month.

How does the cleaning work?

• Standard: 2 hours of cleaning every 2 weeks + linen change.
• Staff do not handle the dishwasher or personal belongings.

Can the staff enter while I’m staying?

• Yes, between 9 a.m. and 6 p.m., for maintenance or service calls.
• Safe available; key replacement: €372 excl. tax.

Can I have guests?

• Yes, provided you respect the peace and quiet. Parties are prohibited without prior approval.

Are the apartments accessible to people with disabilities?

• Some are, some aren’t—please check before booking.

Can I check out early?

• Rent is due until the end of the contract, unless otherwise agreed.